Returns & Exchanges
At Magicshine, we want you to ride with confidence; if you are not 100% satisfied with your purchase, you can return or exchange your bike lights within 30 days of delivery. All items must be in their original packaging and in new, unused condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your light, battery, and accessories in the original box to ensure no damage occurs during transit.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our distribution center.
Quality Inspection & Refund
Once our technicians verify the product's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing